Shipping policy

• Shipping Policy

  While the workshop itself does not require shipping, participants will receive a curated sewing kit, including high-quality fabrics and tools, which will be provided on-site at the workshop. No additional shipping is necessary for workshop materials.

  Shipping Policy Custom Garments

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

•  Check your shipping confirmation email for any mistakes in the delivery address

• Ask your local post office if they have your package

• Stop by your neighbors in case the courier left the package with them

  If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@laurenleecouture.com with your order number.

  If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

  Orders

  How are your products made?

  In house custom made! 

  How do I track my order?

  You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@laurenleecouture.com

  I received a wrong/damaged product, what should I do?

  We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@laurenleecouture.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

  Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@laurenleecouture.com!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@laurenleecouture.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size measurements for fit before purchasing, check out our descriptions —we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled or you need further measurements. If that’s the case, please let us know at info@laurenleecouture.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!